First let us be clear. The majority of bail bondsman are honest small business owners who want to take care of their customers (both the signer and the defendant they’ve bailed out of jail). JailResource.com works with many bail bondsman in our network, many of which are actively engaged in their communities. Still sometimes you will hear complaints like the following:
“Consumers BE WARE! My family used **********, they were rushed threw the bail bond process without explanation and demanded additional money for services they didn’t provide. My Mother was very upset, and their staff was rude and pushy toward her. PLEASE BE ADVISED TOO DO YOUR RESEARCH BEFORE USING THIS BONDING COMPANY!!!!”
Before going into what you can do to fix this situation, lets go over some helpful hints on how to avoid this situation in the first place:
- Ask the bail bondsman you are speaking with if they are licensed in their State. Even ask to see such documentation when you meet with them. In most states you can go to your states Department of Insurance website and see a list of licensed surety bond companies.
- The bail bond company should have a valid business license.
- Be sure to get a receipt of the transaction and a copy of any contract you sign.
- Ask the bondsman exactly what must be done so the person you are bailing out does not violate the bond.
- Don’t be afraid to call around. This is a company you are dealing with, not the government. Feel out your choices by calling around.
If you feel you’ve be wronged there are several routes you can take. The first thing you should do is actually talk to the owner of the company. Let them know why you are dissatisfied and what you would like done. A good business owner will do what they can for you within the limits of the law. If this doesn’t work, you’ll need to take things a step further.
- Contact the bail bonding company (see above).
- You can go directly to your states Department of Insurance and file a complaint against the bail bonds company. For instance, if you were in Utah you would go here to file a complaint online.
- File a complaint with the Better Business Bureau. The BBB is not a government organization, its actually a private enterprise. Still, companies don’t want the bad publicity a BBB complaint brings them.
- You can attempt contacting the jail the bondsman serves bail bonds for. This is less likely to yield results, but if you feel strongly enough about your situation its worth a shot.
To avoid this situation in the first place follow the hints mentioned in this article and of course use JailResource.com to find a licensed 24 Hour bail bondsman in your area.